Refund and Returns Policy

At Reen Power & Solar Enterprises LTD, we strive to ensure our customers are completely satisfied with their purchases. This Refund and Returns Policy outlines the terms under which refunds and returns may be accepted.

1. Eligibility for Returns

We accept returns within 7 days of delivery for most items, provided they meet the following conditions:

• Item must be unused and in original packaging
• Item must be in the same condition that you received it
• Proof of purchase (receipt, invoice, or order confirmation) is required
• Return request must be initiated within 7 days of delivery

Some products may not be eligible for return due to their nature (e.g., custom installations, opened batteries, used electronic components). Please confirm eligibility when purchasing.

2. Non-Returnable Items

The following items are not eligible for return unless defective or damaged upon delivery:

• Installed or tampered solar systems
• Opened batteries or inverters showing usage
• Clearance or promotional items marked “Final Sale”

3. Refunds (If Applicable)

Once your return is received and inspected:

• We will notify you of the approval or rejection of your refund
• If approved, your refund will be processed within 7–14 business days
• Refunds will be issued to the original payment method used
• In some cases, we may offer a store credit or exchange instead of a cash refund

4. Late or Missing Refunds

If you haven’t received a refund after 14 business days:

• Check your bank account or payment provider again
• Contact your credit card company or bank—it may take time before your refund is officially posted
• If you’ve done all of this and still have not received your refund, please contact us at info@reenpowerandsolarenterprises.co.ke

5. Damaged or Defective Items

If your product arrives damaged or defective, please:

• Notify us within 48 hours of delivery
• Provide clear photos of the item and packaging
• We will arrange for a replacement or initiate a return process at no extra cost

6. Return Shipping

• The customer is responsible for return shipping costs, unless the item was defective or the return is due to our error
• We recommend using a trackable shipping service or purchasing shipping insurance
• Items lost during return transit will not be eligible for refund unless proof of delivery is provided

7. How to Initiate a Return

To start the return or refund process, please contact us at:

Email: info@reenpowerandsolarenterprises.co.ke
Phone: +254 716 347 689

Include your order number, reason for return, and any supporting details or images.